We stand by our products, but we also know that buying WordPress plugins is a minefield of potential incompatibilities, outdated code, and missing features. Even ignoring those problems, sometimes a plugin just doesn’t fit.
It could be anything from enforcing a workflow that doesn’t work for you, to just clashing with your sense of style. Sometimes you can’t even put your finger on a reason, but you know it’s just not meant to be.
If you want to work with customer support, before giving up hope, we can do that. We’ll even stop the countdown when you first contact us, so if support can’t solve your issue, you’ll still be able to get a full refund, no matter how long the process takes.
No matter what the reason is, at KeenWP we’ve got your back. We write plugins, but we also use them, and we want our customers to have the experience with us that we want ourselves.